Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management technology and. Technology and people factors in knowledge management taylor. Information technology enables km by providing the enterprise architecture on which it is. Knowledge management has various components and multiple aspects such as.
Icts are technologies which facilitate the management to share knowledge and information. Technology, people, and processes in information management. Knowledge management km principles recognize that it is important for organizations to. The book covers in an integrated fashion the complete route from corporate knowledge management, through knowledge analysis andengineering, to the design and implementation of knowledgeintensiveinformation systems. Knowledge management is a process to manage the knowledge so that organization as a whole can benefit of it. Pdf the role of technology in knowledge management. Venters, will 2010 knowledge management technologyinpractice.
On the one hand, knowledge in many definitions as used in the discipline management information systems is either bound to people or extracted from an expert and made available in specially designed systems, socalled knowledgebased systems. Key factors in a successful knowledge management model. Main elements in comprehensive approach to knowledge management knowledge diffusion and management will be analyzed mainly from the perspective of itbased professional services companies. There is a need for a knowledge management champion in order to create a learning organization hence the benefits of knowledge management can be realized. Some of the key technologies are shown in the matrix on this page. How technology will affect the future of knowledge management. Pdf knowledge management and information technology. In the conceptual framework of this work, knowledge management is composed of three. Km tools, km school for young researchers, kudryavtsev d. Knowledge management km may be defined simply as doing what is needed to get the most out of knowledge resources. Knowledge management km is a subject that has aroused the interest of many researchers in the last decade, being great part of contributions driven by steps, named km process.
Knowledge management km is the process of creating, sharing, using and managing the. If km is to have a future, it must give better answers to such fundamental questions as what is knowledge, what is knowledge management, where does knowledge come from, and what roles do learning and knowledge play in business performance. From information management to knowledge management. Journal of information technology 1 journal of knowledge management 16 journal of management information systems 2 journal of management studies 4 journal. Download case studies, white papers and guides with insights and ideas for improving knowledge management in your organisation. Article accepted version refereed original citation. With this type of return on investment, the market for knowledge management tools is growing and many vendors of informationoriented products are introducing new knowledge management products or relabeling their existing products as knowledge management systems. Toward an applied compendium john girard, middle georgia state college, john. Knowledge management provides the perspectives, approaches and the vision to put. Pdf purpose aims to impart new insights into the role of information technology it in knowledge extraction, capture, distribution and. Knowledgerelated assets include knowledge in the form of printed. Tehrans physical education college 1zahra haji anzehaie and 2nasser bai 1 department of physical education, central tehran branch, islamic azad university, tehran, iran 2 department of physical education, azadshahr branch, islamic azad university, azadshahr, iran.
Technologies contributing to knowledge management processes. Knowledge management, technology, strategy, and competitiveness recent study proposed a learningbased technology. Knowledge engineering and management the mit press. Understanding the difference between information management and knowledge management jose claudio terra, ph. Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. The purpose of this study is to explore the role of technology in. Technology and people factors in knowledge management. Knowledge management strategies of this type would bring back the ghost of the infamous, and none too far in time. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and knowledge.
Thus, icts have a prominent role on knowledge management initiatives. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Knowledge management and elearning at cisco systems. Knowledge management technology an overview from knoco ltd. The role of information technology in successful knowledge. Knowledge management and elearning is a cultural change and change is not always welcome by every single person working in the organization. Large organizations that can attain this, often develop adequate knowledge management through a continuous process of. Previous research in the uk, in europe and in the usa has shown different understandings of the concept of knowledge management and of the role of technology in implementation strategies. Knowledge has to be preserved and leveraged from individuals to the organization. While all three processes are related, and there is some overlap, they do have some differences. Km seems to have been successfully applied in large companies, but it is. Particularly imfocused individuals or software vendors tend to treat im and km as the same thing. Define knowledge management and explain its value to busiensses set of processes developed in an organization to create, gather, store, maintain, transfer, apply, and disseminate the firms knowlege enables the organization to learn from its environment and incorporate this new knowledge into it business processes.
Im is often confused with content management or knowledge management. Knowledge engineering deals with the development of information systems in which. Technology alone cannot deliver successful knowledge management, but knowledge management in any but the smallest organisation will need technology. Role of information technology in knowledge management pdf. Knowledge management and information technology service. New research on knowledge management technology intechopen.
Were interested in where km is headed, what the next big thing is, and what internal and external forces will cause the discipline to reshape itself again over the coming. Technology has long been an enabler for knowledge management. High level of trust in organizational culture can facilitate knowledge sharing, particularly tacit. A piecemeal approach to technology management is ineffective. Schools offering instructional design degrees can also be found in these popular choices. Technology, people and processes in knowledge management. Since they operate in the most knowledgeintensive environment, they are strongly affected by km problems. Achieving a balance of these elements is no easy task.
Human capital is the main asset of software organizations. Information, thus disregarding altogether the role of tacit knowledge. Strategic management of technology and innovation, homewood, illinois. Knowledge management km tools dmitry kudryavtsev 2. Knowledge management is essentially about people how they create, share and use knowledge, and so no knowledge management tool will work if it is not applied in a manner that is sensitive to the ways people think and behave. Thus, the learning software organization will be able to continually learn and improve. The role of information technology in successful knowledge management. A recent study conducted by sonsangyos 18 states that knowledge management in the universities has to be developed and supported in various ways namely through organizational leadership. The role of information technology in knowledge management radha k. This is a shortened version of knowledge management through technology. Apqc is engaged in an ongoing project to research and think about the future of knowledge management. Thus the necessity and utility of knowledge management tools and techniques being used in an organization can not be overlooked. Knowledge transfer spirals tools data management tools data warehouses, data search engines, data modeling, visualization information management tools automated information search and retrieval agents, decision support technologies, executive information systems, document management technologies knowledge management. Knowledge management, data, knowledge, information, transfer introduction knowledge management is based on three key factors.
Nevertheless, information technology is crucial to the success of every knowledge management system. Vendors of all manner of tools from intranet development tools to document. Knowledge management km technology can be categorised. Knowledge management, technology, strategy, and competitiveness. In this process, technology has a role to diffuse knowledge and create a link for sharing within the knowledge management process. It is not an overnight process that can prove results in the short term. Information and knowledge management 2 data information applied for a purpose.
Km is also related to the concept of intellectual capital. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. Handbook of technology and innovation management edited by scott shane case western reserve university a john wiley and sons, ltd. Article pdf available january 2001 with 12,636 reads. Elements of knowledge management systems of enterprises. The role of information technology in successful knowledge management case study. The term knowledge management systems kms seems to be a misnomer at first glance. Successful knowledge management can be defined as the creation of management processes and infrastructure to bring together both knowledge and communities in a common.
Information technology infrastructures and knowledge. Knowledge management in technology education aunwesha. Information technology for knowledge management 2 information technology for knowledge management information, thus disregarding altogether the role of tacit knowledge. Knowledge management and information technology service page no. Pdf modelling the impact of knowledge management using. The discipline of management of technology, based on considerations related to. An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration, information systems. Understanding the difference between information management. Knowledge management km has become the key factor for the success of all organizations. In a small midatlantic pennsylvania university leadership was a key success factor in transferring explicit and tacit knowledge. Modelling the impact of knowledge management using technology article pdf available in or insight 234. The role of knowledge management in enhancing the competitiveness of small and mediumsized enterprises smes communications of the ibima volume 10, 2009 issn. Instructional technology professionals strive to produce effective learning environments using the latest training technologies in both business and educational organizations. The principles and practice of knowledge management by.
The role of information technology in knowledge management. Elements of knowledge management systems of enterprises slawomir czarniewski university of finance and management in bialystok ul. Knowledge management is responsible for understanding. This has an important implication for practice as many organizations pursue only parts of learningbased technology strategy and consequently fail to increase their competitiveness. It is common myth that knowledge management and information technology is conceptually interchangeable egbu. In recent years, there have been more and more new and interesting findings in the research field of knowledge management.
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